Privacy Statement

The privacy statement should describe how the company behind the Web site is committed to protecting the users or visitors integrity. The privacy statement should describe how data is collected and used on the Web site.

Handling Personal Information

Describe in general how the personal information is handled on the Web site.

Use of Your Personal Information

Could contain information about how information is handled that is filled in Web forms, providing registration details or, in any other way, providing with personal information.

Access to Your Personal Information

Describe how the user and visitor can review and edit the personal information provided at registration.

Changes to this Privacy Statement

Inform the users and visitors how the Privacy Statement will be maintained and updated.

Contact Information

Give an email address for the users and visitors to use for more detailed information.


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

What is a cookie?
Cookies are small text files that are placed on your computer by websites that you visit. These pieces of information are used to make the website work or improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there is enough capacity to make sure they are fast

We sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Social Media Sharing Tools
This website carries embedded ‘share’ buttons to enable users of the site to easily share articles with their friends through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. This website does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

Can I control or delete cookies?
All recent versions of popular browsers (such as Internet Explorer, Google Chrome or Mozilla Firefox) allow you to control cookies. Typically, you can set your browser to accept or reject all, or certain cookies. You might, for example, be happy to accept a cookie that allows you to log in to a website, but prefer to reject any which are used to build a profile of your internet usage. You should also be able to set your browser to prompt you each time a cookie is offered.

Please be aware that restricting cookies may impact on the functionality of this website.

For more detailed instructions on how to control or delete cookies on different browsers, please visit

List of the main site cookies:
This is a list of the main cookies set by this website, and what each is used for.

Used by File name Expires Purpose  Further information Classification
Talking LighterLife Website LLIFE_COOKIE 1 hour from set/update Records that you are logged into the site Exempt
Talking LighterLife Website RELATE_COOKIE 1 hour from set/update Records that you are logged into the site Exempt
Talking LighterLife Website .EPiServerLogin 11 hours from set/update Records that you are logged into the site Exempt
Talking LighterLife Website .ASPXROLES Session Used to cache role names Exempt
Talking LighterLife Website ASP.NET_
On closing browser The ASP.NET session state is a technology that lets you store server-side, user-specific data. Web applications can use this data to process user requests. How and why session IDs are reused in ASP.NET Exempt
Privacy policy bar cookieOK 1 year from set/
Stores information about your cookie preference on the LighterLife website   Exempt


List of third party cookies:
This site uses several suppliers who also set cookies on this website in order to deliver the services they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Used by File name Expires Purpose Further information Classification
Google Analytics _utma 2 years from set/update These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. An overview of privacy at Google Minimally intrusive
_utmb 30 minutes from set/update Use of cookies by Google Analytics
_utmc On closing browser
_utmz 6 months from set/update


How We Use the Information

LighterLife uses your personal information to maintain and manage your account, deliver services that you have requested, and generally enhance your experience on our website. Examples include, but are not limited to:

  • Locating and putting you in touch with the Counsellor in your area
  • Processing and tracking your membership and magazine subscriptions
  • Processing your request to become a LighterLife Counsellor
  • Providing the services you request
  • Sending you magazine renewal notifications
  • Sending you other administrative communications
  • Sending you surveys
  • Provide you with information which may be of interest to you from time to time (if you consent to receiving this)

We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in search functions as one of many measures of what interests our users. But we don't track which terms a particular user enters.


Sharing your personal information with third parties

LighterLife contracts with other companies to obtain certain services on our behalf, including credit card processing, delivery, and conducting surveys. We provide these companies only with the information they need to perform their services, and they are permitted to use the information only for that specific purpose or as required by law, or if you have agreed to any additional use or sharing of your information.

LighterLife will share your personal information with Counsellors from time to time to enable them to contact you for the following purposes:

  • provide you with counselling services
  • conduct market research and surveys on behalf of Lighterlife (if you have chosen to participate) and
  • to send you information which may be of interest to you (if you have consented to receive this)


How is the Information Protected

LighterLife operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

We take reasonable precautions to keep your personal data secure, and require third party data processors to do likewise. All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse. Please note, however, that we may release your personal data if required to do so by law, or by search warrant, subpoena or court order.


Your Rights

Under UK data protection law, your rights include:

  • a right to withdraw your consent to the processing of your personal data to which you have previously consented.
  • a right to obtain a copy of the personal data which we hold about you.
  • a right to object to the processing of your personal data for the purpose of direct marketing.
  • a right to have incorrect personal data we hold about you corrected.

To obtain a copy of the personal data we hold about you, please write to us at the following address: Privacy Co-ordinator, LighterLife, Cavendish House, Parkway, Harlow Business Park, Harlow, Essex CM19 5QF enclosing your postal details, proof of ID (a copy of your driving license or passport), and a cheque for £10 payable to LighterLife UK Limited.


Linking to other websites

Our website may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of personal information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.



This website (excluding linked sites) is controlled by LighterLife UK Ltd which is a company established in the United Kingdom. The site can be accessed from various other countries around the world. This privacy policy is governed by English law. You also agree and hereby submit to the exclusive jurisdiction of the courts of the United Kingdom with respect to such matters.



The services available on this website are only for persons resident in the United Kingdom and the Republic of Ireland. Information regarding products, services, rates and promotions are applicable to these countries only.

No representation or warranty is given that the materials contained in the site are appropriate to, available in or relevant for any other location.



To change any of your details that we hold about you please contact



Privacy Policy

Describe how the Web site uses cookies. Note that users must be notified that the Web site uses cookies, what their purpose is and how they can be blocked.

Example of information

On this Web site, cookies are used in the following instances:

If you are not logged in and respond to/submit a form, a cookie will be sent as a reminder to your computer that you have submitted the form.

When you log in, cookies are used to store your login information. If cookies are blocked during login, the login dialog box will appear for each new page that requires authentication.